AVA - a new type of passenger information service
The information service in an airport offers constant assistance to the passengers, and answers all the questions they may have during their time at the airport. Support is offered by mobile staff and also at fixed information points distributed throughout the different terminals. The most frequent types of enquiry are: flight times; location of boarding gates; location of other points of interest, such as toilets, shops and restaurants. Most of these questions are specific and fixed, which makes you wonder whether in the majority of cases a physical person is really necessary to resolve the enquiry. For this reason AERIAM, in collaboration with ICON Multimedia, has developed a solution that optimises the participation of physical staff in the information service, via the use of the Airport Virtual Assistant (AVA).
AVA - Airport Virtual Assistant is a multimedia information point programmed to offer information of interest to the passengers in an airport. To complete this objective AERIAM has developed a personalised information system, accessible from set information points (multimedia kiosks), strategically placed throughout the airport terminal. The will have the following minimum features:
- Ergonomically designed for use by almost all passengers
- Attractive aesthetic design
- Possibility to add extra equipment (camera, speakers, microphone…)
AVA - Airport Virtual Assistant is configured to allow it to be used intuitively by all passengers, simply and quickly, the information being easy to identify and directly available.
To achieve all of this, the information is accessed via simple menus with shortcuts to all the required information. They will be equipped with virtual keyboards, providing information by the use of touch sensitive buttons that allow the passenger to find the information they require. The first touch of the screen produces an attractive welcome screen allowing the passenger to select the language in which they wish to communicate with the AVA (Airport Virtual Assistant). Once the language has been selected, the AVA (Airport Virtual Assistant) main menu will appear, offering buttons to access the following options:
- Information about flights and flight times
- Location of boarding gates
- Location of points of interest
- Information about airport procedures
- Speak with the passenger information service
|